Disclaimer of useeno.com:
The information provided herein is accurate, updated and complete in accordance with Company best practices. Please note that this information should not be considered a substitute for physical medical advice or counselling. We do not guarantee the accuracy and completeness of the information thus provided. The absence of any information and/or warnings on any product shall not be construed and assumed as an implied warranty by the Company. We assume no responsibility for the results arising from the above information and strongly recommend you seek physical advice in case of any questions or doubts.
Return and Refund Policy by useeno.com:
Useeno.com offers a flexible return policy for items ordered with us.
Items are not eligible for refund under the following circumstances:
01. Item has been opened, partially used or tampered with. Please check the package carefully upon delivery before opening and using.
02. If the packaging/box or seal of the item is tampered with. Do not accept delivery if package appears tampered with.
03. If the product description page states that the item is non-returnable.
04. If you do not like the product or wish to return it, you must return it to the delivery boy at that time. Otherwise, the product will not take back return after this period. Check the product carefully and pay the price while receiving it.
05. If any accessories supplied with the items are missing.
06. If the item does not have the original serial number/UPC number/barcode, which was present at the time of delivery.
07. If there is any damage/defect which is not covered by the manufacturer’s warranty.
08. If the item is damaged due to visible abuse.
09. Any refrigerated items such as insulin or products that are heat sensitive are not returnable.
10. Baby care, food and nutrition, healthcare devices and sexual wellness related items such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, condoms, pregnancy/fertility kits etc.
Q&A by useeno.com:
Question 1: What products does the after-sales service apply to?
Answer: After sales service will be provided only for those products, which have warranty or guarantee.
Question 2: When can I expect a refund?
Answer: If eligible for a refund, your refund will be disbursed within 30 days.
Question 3: I broke the seal; can I return it?
Answer: No, you cannot return an item with a broken seal.
Question 4. Can I refund what is partially consumed?
Answer: No, you cannot return partially consumed items. Only unopened items that have not been used can be returned.